Protect Your Customers and Your Agency

Whether it's an insurance company with a good balance sheet and the true ability to pay claims, or an inspection company that stands behind its work for the long haul and has earned the respect of underwriters, there is truth to the old adage: "You get what you pay for."

In addition to auditing new business more aggressively, underwriting departments are now learning how to analyze the historical inspection data sitting in their files. Carriers have begun to recognize patterns of unwarranted mitigation discounts in individual agencies' books of business, and in the products produced by certain "deep discount" inspection companies.

No inspection company is perfect, but there are some major differences between them that can have profound impacts on your agency. Know that when you put your trust in DMI for a windstorm, 4-point, or RCV inspection:

• Your book will never show a pattern of overly permissive credits, only credits that are warranted and substantiated with detailed photographs. We believe recommending DMI is the absolute safest choice you can make.
• Every inspection report that does not achieve a Hurricane Rating for opening protection is accompanied by a detailed Deficiency Report, free of charge, which educates your customers as to exactly how they can legitimately obtain that important credit, and more importantly, better protect themselves and their families from hurricane force winds. The customer knows what they have to do to achieve an A.1 credit or an A.3 credit, whichever is needed for their carrier.
• When underwriters ask, you can confidently say that you recommend an inspection company that NEVER leaves handwritten reports behind with the homeowner, not to be reviewed again until they land on the underwriter's desk. Every inspection report with digital photos is reviewed centrally by a dedicated QC department, which in turn is trained and led by our Professional Engineer. Our engineer is not just a license or a figurehead. He is in our office every single day, is a foremost expert in windstorm mitigation issues, and would be pleased to speak with any agency or individual interested in the more technical side of things.
• If you are one of the more than 4,000 registered www.DMIAccess.com users who enjoy 24-7 access to all their historical inspection reports, you never have to look for a copy, wonder whether an inspection has been scheduled or completed, or call to find out. DMI Access users have access to all kinds of additional tools and coupons as well.

Finally, agencies that choose DMI know that peace of mind regarding who they recommend to perform inspections does not have to come at the expense of good customer service. While we have seen several recent claims of "paperless" and "instant" digital inspection processes, note that DMI has been tirelessly improving ours since October of 2007. In addition, when it comes to personal service, your dedicated DMI marketing representative and our customer service department are always a short phone call away if there is anything we can do for you or your customers. DMI has more customer service resources than any other insurance inspection company in Florida. Every day these individuals do everything in their power to help your customers and make your agency look great.

If you have any questions regarding this note, or if there is a customer service or other issue that we need to address to earn or keep your trust, please let me know.

Best Regards,
Scott
[email protected]